Shipping
Once you place an order with us, our team processes it as quickly as possible. Typically, order processing takes place within 1-2 business days, but this can vary depending on the volume of orders or if any items are temporarily out of stock. After your order is processed, you'll receive a confirmation email along with tracking information once your package has shipped. If you need to make any changes to your order during the processing stage, please contact us immediately to see if it's possible to adjust before shipment.
If a product is on back-order or available for pre-order, we will notify you at the time of purchase. Back-orders happen when an item is temporarily out of stock but will be shipped as soon as it's available again. For pre-orders, you are purchasing an item before it is officially released or restocked, and it will be shipped as soon as it arrives in our warehouse. We do our best to provide accurate availability dates, but delays may occasionally occur. You will always be updated with the latest information regarding your order.
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment systems. During checkout, you’ll be prompted to choose your preferred payment method. Please note that payment will be processed immediately after you submit your order, and a receipt will be sent to your email. If there are any issues with payment processing, you will be notified and provided with steps to resolve them.
Sales tax will be applied to your order based on the shipping address provided at checkout. The amount of tax is determined by your local tax rate and applicable state or country regulations. If your order is shipping to a tax-exempt location, please make sure to enter your tax-exempt status or provide the necessary documentation during checkout to avoid being charged sales tax.
For larger or bulkier items, we use Less Than Truckload (LTL) Freight shipping. This method is used for shipments that do not require a full truck, but it is ideal for heavy or oversized items. If your order requires LTL Freight, our team will coordinate the shipping details with you and keep you updated. In the event of delays or issues, our customer service team will assist you in resolving the matter.
In the unfortunate event that your order arrives damaged, we are here to help. Please inspect your items immediately upon delivery and report any damages as soon as possible. To file a claim, simply contact our customer support team with your order details, and we will guide you through the process. Claims must be made within a specific timeframe after receiving your order, so make sure to notify us right away.
We proudly offer international shipping to many destinations worldwide. However, please be aware that shipping fees, taxes, and customs duties may vary depending on your location. Additionally, international shipments can take longer to arrive due to customs processing. If you have any questions about international shipping times or fees, our customer service team is happy to assist.
For customers who prefer to pick up their orders in person, we offer Terminal Pickup options. This allows you to collect your shipment at a nearby terminal rather than having it delivered to your home. You can choose this option during checkout, and our team will provide the details of the nearest terminal pickup locations. Please ensure to bring the necessary documents for pickup to avoid delays.
Ordering
Once you place an order with us, our team processes it as quickly as possible. Typically, order processing takes place within 1-2 business days, but this can vary depending on the volume of orders or if any items are temporarily out of stock. After your order is processed, you'll receive a confirmation email along with tracking information once your package has shipped. If you need to make any changes to your order during the processing stage, please contact us immediately to see if it's possible to adjust before shipment.
If a product is on back-order or available for pre-order, we will notify you at the time of purchase. Back-orders happen when an item is temporarily out of stock but will be shipped as soon as it's available again. For pre-orders, you are purchasing an item before it is officially released or restocked, and it will be shipped as soon as it arrives in our warehouse. We do our best to provide accurate availability dates, but delays may occasionally occur. You will always be updated with the latest information regarding your order.
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment systems. During checkout, you’ll be prompted to choose your preferred payment method. Please note that payment will be processed immediately after you submit your order, and a receipt will be sent to your email. If there are any issues with payment processing, you will be notified and provided with steps to resolve them.
Sales tax will be applied to your order based on the shipping address provided at checkout. The amount of tax is determined by your local tax rate and applicable state or country regulations. If your order is shipping to a tax-exempt location, please make sure to enter your tax-exempt status or provide the necessary documentation during checkout to avoid being charged sales tax.
For international orders, you may be subject to import duties, taxes, or customs fees, depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the price of the product or the shipping cost. We recommend checking with your local customs office for more information about the potential duties and taxes before placing your order to avoid any surprises at delivery.
Financing
We offer Affirm, a Buy Now Pay Later financing solution at checkout. You can learn more here.
We also offer PayPal Pay Later:
- Choose PayPal at checkout to pay later with Pay Monthly.
- Get a decision in seconds and complete your purchase.
- Use autopay for easy payments.
Returns
We accept returns within 30 days of delivery for unused, unopened, and undamaged items in their original packaging.
To be eligible for a return, the product must be in the same condition as received and include all accessories, manuals, and packaging.
Customized or clearance items are non-returnable.
To start a return, please contact our support team to request an RMA number. Once approved, you’ll receive return instructions and a return label (if applicable). Please write the RMA number clearly on the outside of your package.
Unauthorized returns or shipments without an RMA number may be refused.
Most of our products come with a manufacturer’s warranty that covers defects in materials or workmanship.
The warranty does not cover damage caused by misuse, improper installation, accidents, or normal wear and tear.
If you believe your product is defective, contact us with proof of purchase, photos, and a detailed description of the issue.
If a shipment is refused or returned to us due to an incorrect address, the buyer will be responsible for reshipping fees or a restocking fee.
We recommend double-checking your shipping information before completing your order.
Yes! If you prefer, you can choose In-Store Pickup at checkout.
Once your order is ready, you’ll receive an email or SMS notification with pickup details.
Please bring your order confirmation and a valid ID when collecting your items.
Yes, we offer a dedicated Installer and Wholesale Program for professionals and bulk buyers.
You can apply through our website or contact our sales team for details on pricing, minimum order quantities, and eligibility requirements.
Our full Terms and Conditions outline details on purchases, returns, warranties, and website usage.
You can view them anytime on our website’s Terms & Conditions page.
We take your privacy seriously. All personal information collected during purchases is kept secure and confidential.
We never sell or share your data with third parties.
For more details, please refer to our Privacy Policy page.
Tax Credits
The main incentive for homeowners and businesses is the Federal Solar Investment Tax Credit (ITC). This credit allows you to deduct a percentage of your solar installation costs from your federal taxes.
In 2025, the solar tax credit remains at 30% of the total system cost, including panels, inverters, mounting equipment, and installation labor. This rate is currently set to remain stable through 2032, after which it may phase down.
You qualify for the ITC if:
You own the solar system (not leasing it).
The system is installed on a primary or secondary residence located in the U.S.
The system was installed and operational during the tax year you’re claiming the credit.
You can claim the credit when filing your federal income tax return by completing IRS Form 5695 (Residential Energy Credits). Include the total cost of your solar installation and carry over any unused credit to the following tax year if needed.
No, there is no maximum cap on the amount you can claim. The 30% credit applies to the entire system cost, regardless of size or total expense.
Qualifying expenses include:
Solar panels and mounting equipment
Inverters, wiring, and balance-of-system parts
Batteries and energy storage connected to solar
Installation labor and permitting fees
Sales tax (where applicable)
Yes, you can claim the ITC for second homes or vacation properties, as long as you own the property and it’s located in the U.S. However, rental-only properties do not qualify for the residential credit (they may qualify for commercial credits).
Yes! The federal solar tax credit can be combined with state rebates, utility programs, or local tax incentives. These can further reduce your upfront costs and maximize savings.
Our USA-based solar experts are here to help you navigate installation options, incentives, and system eligibility.
📞 Contact us today: +1 (214)-915-8802
